Directa 7.2, clicking on menu item Inbox results in a system error

Casper Creedy

• May 14, 2014 14:15

We have a strange error in live Directa for a customer 

User ID <removed Pwd <removed> tries to access its inbox with 16 entries (Inbox(16)), but get this error message:

Error message: Object reference not set to an instance of an object.
Error ID: 51395
Version: 7.2.0

I tried it on my machine with that account, same error. With my own account, no error. So user dependent.
The user worked already since a couple of months with that account, no issues.

As it was urgent I created a new user account and re-routed all outstanding approvals to that account, so old user's inbox is now empty.

Do you have an idea what the root cause can be?

 

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  Casper Creedy

  • May 14, 2014 14:15

  My first suggestion would be to upgrade to the latest 7.2 patch, Theres a similar issue resolved by it, which should also resolve the inbox issue for you. However, in the mean time, you can run the following script as a temporary fix.

  DELETE from userSearch where UserID = 'MI000903'

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