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Integrating with Front Office – An Overview

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3 comments

  • Navneet Kaur

    Hi

    I thought Frontoffice has a Adapeter for ServiceDesk which allows the viewing of ServiceDesk tickets in FrontOffice v7.2.

    Do I need to install something in order to see the tickets?

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  • Neil Reynolds

    Hi Navneet,

    You can download the adapter (with documentation) from this page in the community site:

    http://community.biomni.com/entries/20720823-front-office-servicedesk-ticket-viewer-widget

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  • Cecilia

    Hi,

    In the doc of Integrating With Front Office - An Overview.pdf  --> 4.1.1 Front Office for Symantec address that Incident, Problem or Change ticket submission into the Service Desk.

    Besides tickets submission, does technical can work incident, problem or change through the Biomni as well? especially the change ticket.

    Thanks!

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